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WARRANTY REPAIR FREEPOST SERVICE

Cellphones are authorised to repair Samsung handsets covered by the Samsung warranty. We have a freepost service ensuring it costs you no money, and we aim to repair all handsets within 24 hours of receipt ensuring you receive your handset back repaired within 48 hours of our receipt.

Samsung offer a 24 month Warranty on handsets purchased after 1st May 2005. Batteries and accessories however are only covered by a 6 month warranty.

Wherever possible please include a Proof Of Purchase with the Repair Freepost Form and the handset. If you do not have a proof of purchase we are still able to check if the phone has warranty on the Samsung database.

If you are not sure whether you have warranty remaining on your handset please telephone us on
0870 164 22 87 or email us with the IMEI number requesting a Warranty Check.

	NON WARRANTY REPAIR FREEPOST SERVICE Cellphones also repair handsets that are not covered by the Samsung Warranty. this service is very reasonable priced and all prices include postage both ways and vat - so the price you are given is the price you pay. Contact Cellphones on 0870 164 22 87 or email us for a no obligation quotation.

To take advantage of either of these excellent services please follow the instructions below:

Back up the phone book memory and any data on the handset as we cannot guarantee this will be saved.
Take out your Sim Card and Memory Card and retain these.
Download the Repair Freepost form and complete this fully.
Obtain proof of postage (Free of Charge) from the Post Office when sending the handset.
Ensure the phone is packaged suitable to protect the phone
(Jiffy bags can be ordered free of charge - please feel free to request one)
Send the handset, Repair Freepost Form and Proof of Purchase* (*if you have) to the below freepost address:

select your location England - Non-English Customers and JAG Comms
find your FREEpost address : please select your location

(use the Repair Freepost Form) Customers are welcome to drop the handset into our repair centre
where the phone will be repaired usually within a 2 hour period.
If you want to guarantee we receive the phone the day after you post it we recommend you use the Royal Mail Special Delivery Service.

DISCLAIMER
Please note that the following repairs are not covered under your Samsung warranty:
Normal wear and tear or defects covered by rough handling or physical damage to the handset.
If the phone has any signs of liquid ingress.
If the IMEI is missing from the handset
Non UK Handsets (Unless purchased in the U.K.) - In this instance please contact us to check on warranty information.
Any other repair that is not covered by the Manufacturer`s warranty - See www.samsung.com/uk for details
If the phone is not covered by the Manufacturer`s warranty, we will charge £10.00 to return the handset unrepaired.
We do not take responsibility for the loss of any handsets prior to our receipt.
We do not take responsibility for the loss of any Sim cards or Memory Cards sent to us in the handsets.
We do not take responsibility for the loss of any handset prior to our receipt. We use a standard Royal Mail Freepost service which is only insured up a maximum of £30.

	Repairs & Accessories



	Purchase genuine accessories for Samsung handsets - We can provide Samsung Fronts, Keypads, Chargers, as well as a whole range of Samsung accessories at competitive prices

	Repair Freepost Form



	Download or Print off Our FREEPOST Form to use when you send us your Mobile Phone. Repair Freepost Form

	Request a Jiffy Bag


	Phone us now on 0870 164 22 87

	Repairs & Sales Hotline


	Phone us now on 0870 164 22 87